Executive Team

Co-founder & Chief Executive Officer

Alvin Stokes

A visionary leader at the helm of ThrAIve's strategic consulting and delivery practice, driving transformative customer experiences for some of the world's most renowned brands.

With a distinguished career marked by industry expertise and thought leadership, Alvin is a formidable asset for any company seeking to elevate its operations and customer satisfaction.

Alvin Stokes possesses a unique blend of skills, coupling high emotional intelligence with strategic acumen to deliver tangible results that directly impact bottom-line Key Performance Indicators (KPIs). His mission is clear: not just to enhance the financial standing of a business but, more importantly, to foster customer happiness by crafting seamless and effortless experiences. Alvin achieves this by spearheading strategic initiatives that not only empower employees and team members, focusing on employee experience, but also enhance the overall service and product experiences for customers.

Alvin Stokes boasts a remarkably versatile skill set that transcends industries and global markets, making him a sought-after expert in the realm of customer experience transformation. He has successfully led, managed, and owned customer experience teams across all commercial departments, ranging from Retail, Product Management, Marketing, Business Intelligence/Analytics, Database/Warehouse Marketing, Contact Centers, Field Services Technicians, Research, Customer Experience/Process Engineering, Journey Mapping, to Digital and Self-Service Technology and Innovation teams. His extensive career spans over 26 countries and more than 10 diverse industries.
 

His proficiency extends to actively listening to and comprehending the key challenges faced by CEOs. He excels at distilling and analyzing data from various sources, leveraging this insight to formulate optimal strategies to overcome business obstacles.

As a former football player and quarterback, Alvin has team collaboration and motivation ingrained in his DNA. His innate ability to inspire team members and foster buy-in within and across teams is a defining characteristic. Alvin Stokes is not just a consultant; he is a visionary leader with the experience, acumen, and passion to transform businesses and empower them to ThrAIve in today's dynamic marketplace.

Co-founder & Chief Digital and Operations Officer

Sean Rajaram

A visionary leader and founding executive of Thraive, a dynamic new consulting firm poised to revolutionize the industry. With an impressive background in call and contact center operations, business development, business transformation, and e-commerce, Sean is at the forefront of driving Thraive's success.

A lifelong technologist and contact center leader: Sean is not just a consultant; he's a lifelong technologist with over a decade of experience as a contact center leader. His extensive career spans contact center operations and technology, making him a formidable force in this arena. With a deep understanding of technology and a strong track record as a contact center leader, Sean brings a unique blend of skills to Thraive. Expertise in Cloud-Based Software Technologies: Sean's expertise lies in delivering and servicing cloud-based software technologies. He is well-versed in CRM, customer experience design, technical architecture consulting, project management, and solutions implementation. His wealth of knowledge and experience positions him as a driving force behind Thraive's CX/CRM delivery practice.

Over two decades of IT and business consulting experience: Sean Rajaram boasts over twenty years of large-scale IT and business consulting experience, making him a seasoned expert in his field. His extensive background equips him with the insights and skills needed to lead the ThrAIve team to success.

A Master’s degree in technology innovation management: Sean holds a Master's degree in Technology Innovation Management from Carleton University, where he honed his abilities to leverage emerging technologies for business growth. His commitment to staying at the forefront of technological advancements is evident in his career.

A strong foundation in computing and Information Systems: Additionally, Sean possesses a Bachelor's degree in Computing and Information Systems from London Metropolitan University, providing him with a solid foundation in the technical aspects of his field.