Digital Care Technology Transformation
Unlock the full potential of your digital transformation with data-driven vendor strategies, emerging technologies and expert implementation plans.
Project Management as a Service (PMaaS)
Our team of experienced project managers will work closely with you to understand your project goals, develop a detailed plan, and manage the execution of that plan to ensure successful completion. We offer a wide range of services including project planning, scheduling, budgeting, resource allocation, risk management, and progress tracking. Our proven methodologies and tools will keep your project on schedule and within budget while delivering the expected results. With our help, you can focus on your core business while we handle the project management. Contact us today to learn more about how we can help you achieve your project goals.
Intelligent Voice Virtual Assistants (IVAs)
Leverage the power of Advanced Speech Recognition (ASR) and Text-to-Speech (TTS) IVR technologies to better understand customer intent first up and use AI to intelligently route customers to the right channel or agent that has the best chance of first contact resolution. Understand the strategies customers deploy to be successful. Learn how we're using Generative AI to advance the realism of voice quality to that of humans.
Conversational AI Chatbots
Deploy conversational AI chatbots quickly on your website and B2C mobile apps to drive containment and self-serve channels that integrate with your CRM and knowledge management systems to power more advanced customer intent use cases. Learn how you can set up a world-class Center of Excellence (CoE) that can manage development and allows you to control the cost levers for a profitable digital automation program.
Contact Center-as-a-Service (CCaaS)
Contact center technology is a significant investment that plays a crucial role in shaping your customer service strategy. However, many organizations struggle to take advantage of the latest features and advancements in cloud deployment models and AI due to existing investments in on-premise technology or long-term contract obligations. We can help you navigate these decisions, from vendor selection and RFP to implementation and large-scale migrations. Key technologies include:
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Automatic call distribution (ACD)
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Workforce management (WFM), Workforce optimization (WFO), Workforce engagement management (WEM)
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Quality management (call and screen recording)
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Speech analytics
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Outbound dialer
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Email and chat support.
Asynchronous Messaging
To meet customer expectations, it's important for brands to adapt to their evolving communication preferences, including their preferred social channels such as WhatsApp, Instagram, Facebook Messenger, Twitter, etc. Asynchronous messaging, which allows customers to reach out on their own schedule, is also crucial for providing a convenient experience. Learn how we have successfully implemented this approach for a major Telecom and Healthcare provider.
Intelligent Automation
Choosing the appropriate use cases and developing effective business cases for Intelligent/Hyper and Robotic Process Automation (RPA) technologies can be challenging. Additionally, integrating these technologies with existing or future tech stacks can also present difficulties. Intelligent bots can provide both short-term and long-term solutions for addressing the lack of available APIs in complex application ecosystems. Whether you are considering a small number of use cases or a larger-scale implementation, we can assist in developing a strategy and program for streamlined implementation and immediate benefits.
