Transforming Technology

At ThrAIve, we orchestrate all channels of your customer experience to provide compelling interactions with your brand, meeting the expectations of today's sophisticated consumers. Our contact center services seamlessly bridge voice, text, social media, embedded web self-service, chatbots, and more, delivering a unified, omni-channel experience. By partnering with ThrAIve, you establish a solid omni-channel foundation upon which you can easily build, ultimately securing customer loyalty and satisfaction

Let ThrAIve construct an efficient cockpit that empowers your agents to manage their daily workload and serve customers more effectively. Our unified Agent Desktop offers a holistic view of customer conversations across all channels, spanning the entire customer journey history. This streamlines the search for information, expedites issue resolution, and enhances the value of each interaction. What's more, our process simplifies agent training, accelerating proficiency within new workflows. With our proprietary Digital Accelerators, you can gain these benefits even faster, as they provide essential agent

ThrAIve aids you in deploying technologies that align with the expectations of customers who demand efficient and user-friendly self-service options. Whether your customers seek engaging self-service interactions or need guidance to help themselves, we assist you in crafting compelling self-service experiences. This begins with the identification of new and existing business processes that can be exposed through voice and digital channels. We then deploy a range of AI-driven technology solutions to personalize these encounters. Enhanced self-service experiences reduce unnecessary interactions with agents, enabling you and your customers to achieve desired results more rapidly.

Automation is reshaping every facet of the contact center, eliminating duplicate data entry and tedious tasks, thus maximizing the time agents spend on valuable customer interactions. ThrAIve consultants leverage their extensive experience across multiple platforms and hundreds of projects to help you identify which processes can benefit most from automation. By automating processes for both customers and agents, we enable you to create an enhanced customer experience and drive tremendous operational efficiencies.

ThrAIve is your partner on the path to customer success and rapid business growth through cutting-edge technology solutions. Join us, and together we will transform technology to redefine your CX journey.

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At ThrAIve, we understand that optimized contact center operations require a holistic approach that encompasses everything from day-to-day management to strategic decision-making, all rooted in data analytics and insights. Through close collaboration with our clients, we design the ideal team structure and roles, establish best practices for inbound calls, and create an omni-channel engagement strategy spanning voice, text, social, web chat, and more. Our focus is unwavering—customer satisfaction, agent performance, and measurable financial results drive every aspect of how we plan and run contact centers. Our approach is highly adaptable, tailored to the unique attributes of your company and brand, executed with excellence and agility, and consistently resulting in greater revenue and profits for our clients.

ThrAIve connects you with top-tier vendors and crafts relevant processes to implement workforce optimization strategies that yield remarkable gains in productivity and cost control. We prioritize solutions that leverage sophisticated predictive modeling of workforce demand to enhance forecast accuracy, ultimately reducing waste. Additionally, we provide comprehensive training to ensure that agents possess the necessary skills, with performance management that enables leaders to identify successful agent behaviors and model training after them. Our partnership with an experienced global partner ensures that industry best practices are consistently applied across your worldwide workforce.

Interaction Analytics: ThrAIve empowers clients to unify, simplify, and amplify data gathered from various contact center platforms, extracting meaningful insights that drive improvements across customer service, products, services, sales, and marketing campaigns. By converting recorded speech into text, we facilitate data visualization and analytics, eliminating delays in obtaining performance-related metrics tied to customers and employees. Daily measurements of agent performance and customer feedback are leveraged to enhance your Customer Satisfaction (CSAT) scores. Applying analytics and insights also drives the automation of manual processes, ensuring that you can seize opportunities as they arise.

We help our clients harness the power of knowledge by digitizing agent and customer content, creating a single searchable version that enhances customer promises and delivers a consistent customer experience across all channels. Capturing employee knowledge through industry-leading content management practices significantly reduces employee training costs and minimizes the risk of errors on the job. We curate your team's knowledge from existing materials and implement a knowledge management system encompassing authors, governance, and technology.

​At ThrAIve, we prioritize ensuring your customers feel heard. To achieve this, we capture agent behaviors and analyze their correlation with your business goals. Employing diverse techniques such as surveys, verbal feedback, and monitoring agent interactions, among other metrics, we measure the happiness of your customers with your products, services, and experiences. This data-driven process eliminates guesswork surrounding customer happiness and agent performance, providing the responsive customer measurement needed to reduce customer churn.